Oakville Service Requests

This dataset includes over 76,000 service requests submitted to ServiceOakville since 2017. Requests are made via phone, email, or the website, and contain details like case number, category, status, type, and location. The data is linked to Oakville’s address points and related datasets, such as building permits and property information.

Explore Charts View Map Search Data

Total Records

76.38KK

Statistics & Charts

Request Types

Category	Count	%
Works Operations	24,459	32.02%
Forestry	23,696	31.02%
Parks Operations	12,676	16.6%
Traffic	6,033	7.9%
Permits, Inspections and Road Corridor	2,720	3.56%
ServiceOakville	2,252	2.95%
Transportation Strategy	2,058	2.69%
Finance	1,068	1.4%
Harbours	439	0.57%
Engineering and Construction	418	0.55%
Park Planning and Development	287	0.38%
Building Services	270	0.35%

Case Type	Count	%
Roads, Sidewalks & Traffi	32,550	42.61%
Trees & Woodlands	23,696	31.02%
Parks, Harbours & Trails	13,402	17.55%
Home, Property, Taxes	4,482	5.87%
Other Services	2,252	2.95%

Sub Category	Count	%
Tree Pruning	8,012	10.49%
Tree Health Concern	4,357	5.7%
Winter Road Condition	3,677	4.81%
Garbage	2,888	3.78%
Storm	2,451	3.21%
Loose Leaf Collection	2,132	2.79%
Signals	1,948	2.55%
Pavement or Potholes	1,893	2.48%
Winter Sidewalk Damage	1,885	2.47%
Sidewalk or Walkway	1,772	2.32%
Inquiry	1,704	2.23%
Grass Cutting	1,703	2.23%

Trends & Status

Year

Year	Count	%
2023	7,284	9.54%
2022	15,629	20.46%
2021	14,207	18.6%
2020	12,412	16.25%
2019	13,035	17.07%
2018	12,013	15.73%
2017	1,802	2.36%

Status

Status	Count	%
Closed	73,120	95.73%
Open	1,303	1.71%
In Progress	1,077	1.41%
On Hold	728	0.95%
Postponed	59	0.08%
Escalated	55	0.07%
New	25	0.03%
Reassigned	15	0.02%

Year and status distributions highlight volume over time and resolution outcomes.

Geography

Ward

Ward	Count	%
3	13,447	17.6%
4	13,105	17.16%
2	11,427	14.96%
5	10,839	14.19%
1	10,478	13.72%
6	9,899	12.96%
7	5,579	7.3%

Street Name

Street Name	Count	%
LAKESHORE RD W	762	1%
LAKESHORE RD E	557	0.73%
REBECCA ST	532	0.7%
TRAFALGAR RD	403	0.53%
SIXTH LINE	351	0.46%
BRIDGE RD	318	0.42%
BRONTE RD	291	0.38%
DEVON RD	268	0.35%
GLENASHTON DR	245	0.32%
WESTOAK TRAILS BLVD	235	0.31%
KERR ST	232	0.3%
PILGRIMS WAY	232	0.3%

Address

Address	Count	%
Coronation Park	285	0.37%
Bronte Harbour	257	0.34%
Memorial Park	217	0.28%
Bronte Heritage Waterfront Park	193	0.25%
Shell Park	183	0.24%
1450 BISHOPS GATE	177	0.23%
Tannery Park	170	0.22%
Lakeside Park	148	0.19%
Lions Valley Park	121	0.16%
1225 TRAFALGAR RD	115	0.15%
Valleybrook Park	112	0.15%
South Shell Waterfront Park	106	0.14%

Ward, street, and address rankings show where requests cluster.

Search

Full Address	Case Number	Category	Sub Category	Case Type	Created Date	Status
Kingsford Gardens	00472891	Parks Operations	Irrigation and Water	Parks, Harbours & Trails	2023-05-18	Open
224 KERR ST	00472810	Permits, Inspections and Road Corridor	Engineering Records for M	Home, Property, Taxes	2023-05-18	Open
267 BETHPAGE DR	00472331	Works Operations	Sidewalk or Walkway	Roads, Sidewalks & Traffi	2023-05-17	Closed
2808 KINGSWAY DR	00472742	Forestry	Tree Pruning	Trees & Woodlands	2023-05-18	Open
226 SEWELL DR	00472812	Parks Operations	Grass Cutting	Parks, Harbours & Trails	2023-05-18	Open
75 WESTCHESTER RD	00472915	Forestry	Tree Health Concern	Trees & Woodlands	2023-05-18	Open
Ontario Street Park	00472914	Parks Operations	Accessories or Structures	Parks, Harbours & Trails	2023-05-18	Open
Ortona Park	00472602	Parks Operations	Grass Cutting	Parks, Harbours & Trails	2023-05-17	Open
DUNN ST/RANDALL ST	00472439	Transportation Strategy	On-Street Parking	Roads, Sidewalks & Traffi	2023-05-17	Open
West Oak Trails Community Park	00472785	Parks Operations	Sports Fields	Parks, Harbours & Trails	2023-05-18	Open
2391 SIXTH LINE	00472330	Traffic	Street Lighting	Roads, Sidewalks & Traffi	2023-05-17	In Progress
1225 MONTCLAIR DR	00472829	Finance	Property Taxes	Home, Property, Taxes	2023-05-18	Closed
1123 MAIDSTONE CRES	00472503	Forestry	Tree Pruning	Trees & Woodlands	2023-05-17	Open
2451 STOLL DR	00472356	Works Operations	Sidewalk or Walkway	Roads, Sidewalks & Traffi	2023-05-17	Closed
429 REYNOLDS ST	00472923	Works Operations	Pavement or Potholes	Roads, Sidewalks & Traffi	2023-05-18	Open
Ortona Park	00472859	Parks Operations	Grass Cutting	Parks, Harbours & Trails	2023-05-18	Open
Wilmot Park	00472826	Parks Operations	Grass Cutting	Parks, Harbours & Trails	2023-05-18	Open
2258 FAIRBAIRN CRT	00472485	Forestry	Storm	Trees & Woodlands	2023-05-17	Open
85 MARTINDALE AVE	00472895	Forestry	Tree Planting	Trees & Woodlands	2023-05-18	Open
2179 HAMPSTEAD RD	00472926	Parks Operations	Pathways and Trails	Parks, Harbours & Trails	2023-05-18	Open
76,382 rows found, showing 20.

About This Dataset

The Town of Oakville, via ServiceOakville, handles service requests (or cases) for issues about garbage, graffiti, park maintenance, and road and sidewalk maintenance. The service requests can be made by phone, email or through the website. The service types inlude (1) Home, Property, Taxes; (2) Parks, Harbours & Trails; (3) Roads, Sidewalks & Traffics; (4) Trees & Woodlands; (5) Other Services. The service requests are categorized as Works Operations, Forestry, Parks Operations, Traffic, Permits, Inspections and Road Corridor, Transportation Strategy, Finance, Harbours, Engineering and Construction, Park Planning and Development, Building Services, Facilities and Construction Management, etc.

This dataset includes over 76,000 service requests received by ServiceOakville since 2018. The data fields of requests include case number, case type, category and sub-category, case status, created data, the location of the request, ward, etc. Each request data is linked to its property address point data, and also other data such as various building permits.

Dataset Information

Subject	Community
Jurisdiction	ServiceOakville, Town of Oakville, Province of Ontario
Data Provider	Town of Oakville
Source	https://portal-exploreoakville.opendata.arcgis.com/
Attribution	-