Oakville Service Requests

The Town of Oakville, via ServiceOakville, handles service requests (or cases) for issues about garbage, graffiti, park maintenance, and road and sidewalk maintenance. The service requests can be made by phone, email or through the website. The service types inlude (1) Home, Property, Taxes; (2) Parks, Harbours & Trails; (3) Roads, Sidewalks & Traffics; (4) Trees & Woodlands; (5) Other Services. The service requests are categorized as Works Operations, Forestry, Parks Operations, Traffic, Permits, Inspections and Road Corridor, Transportation Strategy, Finance, Harbours, Engineering and Construction, Park Planning and Development, Building Services, Facilities and Construction Management, etc.

This dataset includes over 76,000 service requests received by ServiceOakville since 2018. The data fields of requests include case number, case type, category and sub-category, case status, created data, the location of the request, ward, etc. Each request data is linked to its property address point data, and also other data such as various building permits.

Statistics

The dataset includes a total of about 76,382 service requests submitted to ServiceOakville, offering a comprehensive overview of public service issues within the town. The most common service request categories are Works Operations (32.02%), Forestry (31.02%), and Parks Operations (16.60%), reflecting common community concerns such as tree care, park maintenance, and general works operations.

Service Request Categories

The majority of requests fall under the Roads, Sidewalks & Traffic category at 52.23%, followed by requests for Trees & Woodlands (38.03%) and Parks, Harbours & Trails (21.51%). This demonstrates a strong focus on road-related issues and tree health within Oakville.

Most Common Request Sub-Categories

Tree-related issues lead the dataset, with Tree Pruning (12.86%) and Tree Health Concerns (6.99%) being the most common sub-categories. Other frequent issues include Winter Road Conditions (5.90%), Garbage (4.63%), and Storm (3.93%), showing ongoing concerns regarding seasonal maintenance and waste management.

Yearly Trends

Recent years have seen significant activity, with 9.54% of requests coming in 2023, 20.46% in 2022, and 18.60% in 2021. Service requests peaked in 2022, indicating a rise in public concerns, potentially linked to seasonal challenges or other events.

Service Request Status

Most requests have been Closed (94.75%), with a small percentage still Open (2.09%) or In Progress (1.73%). A minor portion of requests were On Hold (1.17%) or Escalated (0.09%), indicating that the majority of issues have been addressed and resolved in a timely manner.

Top Wards for Service Requests

The highest concentration of service requests comes from Ward 3 (21.58%), followed closely by Ward 4 (21.03%) and Ward 2 (18.34%). These areas show the most demand for municipal services, possibly due to higher population densities or greater infrastructure needs.

Notable Streets and Locations

Several streets and locations stand out due to frequent service requests, including Lakeshore Rd W (1.22%) and Lakeshore Rd E (0.89%), which are likely busy, high-traffic areas. Additionally, parks like Coronation Park (0.46%) and Bronte Harbour (0.41%) have also seen notable activity, highlighting public concern about park and waterfront maintenance.

Overall, this dataset provides valuable insights into the most common service needs in Oakville, revealing patterns of community concerns and the effectiveness of local service management.

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Dataset

This dataset includes over 76,000 service requests submitted to ServiceOakville since 2017. Requests are made via phone, email, or the website, and contain details like case number, category, status, type, and location. The data is linked to Oakville’s address points and related datasets, such as building permits and property information.

Dataset Information